Terms & Conditions

1. General

Customers making the booking and renting the property are referred to ‘the Guest’.

The owners of The Old Mill Cottage and their representatives are referred to as ‘the Owners’.

The Old Mill Cottage, including all fixtures, fittings and all other items contained therein; the garden including furniture, plants and ornaments, the garden shed and its contents, are referred to as ‘the Property’.

The rental period is referred to as ‘the Holiday’.

2. Duration and Times of rental

Rentals are for a maximum of four weeks and commence at  4pm on the first day of the rental and end at 10am on the day of departure unless otherwise notified

During high season the Property is let for a minimum of one week only.

Short breaks are available in the low and mid seasons.  Prices can be found in Booking Information.

The period booked will be stated on the Booking Confirmation provided to the Guest when they book and cannot be exceeded unless the Owners give written approval.  The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.

3. Deposit

If a booking is made 4 complete calendar weeks or more before the Holiday is due to start, a non-refundable deposit of £100 is payable within 7 days of the booking.

If a booking is made fewer than 4 complete calendar weeks before the Holiday is due to start, the full rent must be paid within 7 days of booking.

If the Owners reject a booking, any deposit or rent paid by the Guest will be refunded immediately (unless the Guest has transgressed the Booking Conditions).

If the deposit or outstanding balance is not received within the terms stipulated, then the booking will be cancelled.

4. Final Payment

Unless otherwise agreed by the Owners in writing, the price for the Holiday shall be the rent for the property as set out on the Bookings page at the time of booking.

As soon as the booking is received and accepted by the Owners, the Guest is liable for the payment of the balance of the rent.

Payment of the balance of the rent or the entire rent (see Deposit) is payable to the Owner 4 complete calendar weeks before the start of the Holiday (‘the Due Date’).

If payment is not received by the Due Date, the Guest will lose their booking and the deposit will be forfeit.

5. Changing a Booking

The Guest may change the date of the Holiday, within the same year (without incurring a charge) providing the Property is available for the new dates and a minimum of 4 complete calendar weeks’ notice before the date of the original Holiday is given.

However, the Guest may change the date of the Holiday providing the Property is available for the new dates, with fewer than 4 complete calendar weeks’ notice before the date of the original Holiday, but a £20 re-booking fee is charged, payable as soon as the booking is changed.  Failure to pay the re-booking fee within 5 days will be treated as a cancellation and could result in the loss of the Holiday.

6. Cancellations

A booking can only be cancelled prior to the start of the Holiday.

A Guest who wishes to cancel the Holiday must notify the Owners in writing or by email as soon as possible (‘Cancellation Notice’). 

The £100 deposit is not refundable under any circumstances.

If the cancellation is made 4 or more complete calendar weeks before the start of the Holiday, then the full rent (minus the deposit) will be refunded if it has been paid.

If the cancellation is made with fewer than 4 complete calendar weeks’ notice before the start of the Holiday, the Owners will refund the balance only if the Property is re-let.  This may be at a significantly reduced rate from that advertised for the period of the Holiday.  It is recommended that holiday insurance is taken out to cover this.

7. Price Changes

The Owners reserve the right to amend prices quoted on the website due to errors or omissions, but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.

8. Method of Payment

Payments may be made by cheque, credit or debit card, electronic bank transfer, postal order or cash.

Cheques and postal orders can only be accepted up to 10 days prior to the start of the Holiday.

Cash should always be sent recorded delivery (at the Guest’s risk).

Post-dated cheques are not acceptable.

Any charges raised against the Owners by their bank for handling dishonoured cheques, bank transfers, or any other payments will be passed on to the Guest who is liable to reimburse the Owners within 7 days of receipt of notification from the Owners.

9. Overseas Bookings

Overseas Guests may pay in Sterling or Euros by cheque drawn on a UK bank or by credit card.

10. Eligibility

The Property can only accommodate four persons plus a baby.  A cot may only be occupied by a child aged 24 months or less.

It is our policy not to accept bookings from group of young people under the age of 25

11. The Guest’s Obligations

The Guest Agrees:

to take good care of the Property and to leave it in a clean and tidy condition at the end of the holiday

to permit the Owners reasonable access to the Property for maintenance purposes or emergency repairs

not to part with possession of the Property, or share it, except with members of the party named when making the booking

not to sell or transfer the booking to another party without the Owners’ prior agreement

not to exceed the total number of people stipulated in the Property description

not to cause an annoyance or become a nuisance to occupants of adjoining premises

not to smoke anywhere inside the cottage

not to light any fires, fireworks or barbecues in the garden owing to the inflammable nature of the thatched roof

12. Non-availability of Property

If for any reason beyond the Owners’ control, the Property is not available on the date booked (owing, for example to fire damage) or the Property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded in full.

13. Complaints

All complaints must be notified to the Owners as soon as reasonably practicable.  The Guest must allow the Owner the opportunity to put the matter right during the Holiday.  The Owners will take immediate action to resolve the issue.

14. Pets

A maximum of two well-behaved dogs are permitted with the prior consent of the Owners

Dogs are not permitted upstairs or on the furniture

Dogs must not be left unattended in the Property at any time since this can result in considerable damage to the Property and distress to the pet

Any damage caused by a dog must be reported and paid for immediately

The Owners cannot accept responsibility for the dog’s safety

All dog faeces must be cleaned from the garden immediately and placed in the bin provided

Dogs are not allowed in the Owners’ garden or land – except on leads for access

Please ensure that garden gates are closed

This is a rural area, please keep your dog under close control at all times

An additional charge of £12 per week will be made for each dog

15. Losses and Damage

Any losses or damages which occur during your Holiday must be paid for.  Before you arrive the property will have been cleaned, the inventory checked and any missing items noted or replaced.  If you find any deficiencies or damage on your arrival, it is in your own interest to notify the Owners as soon as possible.  You should also note that you have a legal liability to pay for any damages you may cause to the property during your holiday.

16. Linen

Linen is included in the holiday price.  Linen is changed between Holidays.  A change of linen will be provided weekly for bookings of two weeks or more.  Towels must not be removed from the property.  Please bring your own beach towels.

17. Breach of Contract

If there is a breach of any of these conditions by the Guest and any of their party, the Owners reserve the right to re-enter the Property and end the Holiday and ask the Guest and their party to leave

If there is a breach of any of these conditions by the Owners, then the Guest and their party have the right to end the Holiday and leave

Ending the Holiday by either the Owner or the Guest does not affect that party’s other rights and remedies 

18. Authority to Sign

The person who makes the Booking certifies that:

he or she is authorised to agree the Booking Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date

he or she is over eighteen years of age and a member of the party intending to occupy the Property

agrees to take responsibility for the party occupying the Property

19. Lost Property

We cannot accept responsibility for any lost property.  If an item is thought to have been lost in the Property, please notify us as soon as possible and we will endeavour to find it.  If the item is found we will post it at the Guest’s expense (postage expenses must be paid in advance).  Otherwise the item can be collected from us within three months.  Failure to pay for postage or collect the item will result in the property being disposed of.

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